For general questions about Merck’s health and insurance benefits, or assistance enrolling, contact the Benefits Service Center.
netbenefits.com/merck
800-66-MERCK (800-666-3725)
TDD for hearing impaired: Use 711 Relay
Representatives are available Monday through Friday (excluding New York Stock Exchange holidays), 8:30 a.m. to 8:30 p.m. ET.
If overseas, dial your country’s toll-free AT&T USADirect® access code then 800-666-3725. To determine your access code, call your local operator or visit www.business.att.com.
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Medical |
Merck PPO — Horizon BCBS 877-663-7258 (group number: 76016)   |
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Health Plan Hawaii Plus HMO (Hawaii residents only) 808-948-6372 (group number: 93683) |
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Prescription drugs |
CVS Caremark 800-932-7412 |
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CVS Specialty 800-237-2767 |
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Other benefits |
Dental plan 888-262-4870 |
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Vision plan 800-877-7195 |
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Flexible spending accounts (FSAs) 877-663-7258 |
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Life insurance 877-370-4PRU (877-370-4778) |
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Life insurance (beneficiary designations) 800-66-MERCK (800-666-3725) |
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Short-term disability 855-231-1038 |
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Long-term disability (LTD) 800-238-2125 |
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Group legal legalplans.com (access code: 6430010) 800-821-6400 |
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Group auto and home 800-438-6381 |
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Pet insurance benefits.petinsurance.com/merck 877-738-7874 (VitusVet: Pet Health Care App) |
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Mental health support |
Lyra 844-737-9423 |
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Horizon Behavioral Health 877-663-7258 |
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Health care concierge service |
Horizon Health Guide 877-663-7258 |
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Telemedicine |
Horizon CareOnline |
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Expert medical opinion (2nd.MD) |
877-663-7258 |
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Immediate access to cancer treatment |
MSK Direct 833-986-1751 |
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Dana-Farber 866-977-3262 |
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Diabetes management (Livongo) |
800-945-4355 (code: Merck) |
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Family-building benefits and fertility preservation |
WINFertility 877-663-7258 |
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Healthy pregnancy programs |
Horizon BCBS Precious Additions Prenatal Program HorizonBlue.com/merckpreciousadditions 877-663-7258 |
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HMSA 808-948-6372 |
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High-risk maternity case management |
Horizon BCBS 877-663-7258 |
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Horizon 24/7 Nurse Line |
877-663-7258 |
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WeightWatchers |
ww.com/wellness (code: 61048) 866-204-2885 |
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Merck onsite fitness centers (available at some locations) |
For more information, go to Sync > HR > Onsite Fitness Centers |
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Pension/retirement plan |
800-66-MERCK (800-666-3725) |
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401(k) savings plan |
800-66-MERCK (800-666-3725) |
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Beneficiary designations
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800-66-MERCK (800-666-3725) |
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365 Merck Days (Volunteer Program) |
908-423-4357 or 866-MERCK-HD (866-637-2543) |
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Adoption/surrogacy assistance program |
866-MERCK-HD, option #2 Sync > HR > Adoption/Surrogacy Assistance |
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Milk storage and shipping (Milk Stork) |
877-242-1306 |
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Childcare concierge |
877-399-8240 |
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Childcare centers through Merck |
Rahway ecycchildcare.com |
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Upper Gwynedd brighthorizons.com/uppergwynedd |
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West Point brighthorizons.com/westpoint |
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National childcare discount program |
The Learning Experience 888-278-5715 |
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Back-up child and elder care (Care) |
877-399-8240 |
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Caregiving concierge (Wellthy) |
877-588-3917 |
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K-12 educational support (Bright Horizons) |
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Distance learning and homeschooling support (Life Care) |
877-399-8240 |
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Remote tutoring (Varsity Tutors) |
varsitytutors.com/partners/merck 800-836-0181 |
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Calm, resiliency app |
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College resources |
Bright Horizons Education & College AdvisingTM passport.getintocollege.com 866-468-1020 Bright Horizons Education & College AdvisingTM – Support for Autism Spectrum Disorders Email: merck@getintocollege.com |
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Education assistance program |
merck.edassist.com (for information and live chat) |
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Employee Assistance Program (EAP) |
844-737-9423 |
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Employee discount center through Care |
877-399-8240 |
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Flexible work arrangements |
908-423-4357 or 866-MERCK-HD (866-637-2543) Sync > HR > U.S. Flexible Work Arrangements (FWAs) |
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Vacation, holiday & year-end shutdown |
908-423-4357 or 866-MERCK-HD (866-637-2543) Sync > HR > Vacation, Holiday, Year-End Shutdown |
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Paid time off and leaves of absence |
Sync > HR > Paid Time Off and Leaves of Absence 866-MERCK-HD |
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Merck Partnership for Giving |
855-266-6774 |
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